Customer Services Representative

Recruiter
Anonymous
Location
Rugby
Salary
16500.00 - 16500.00 GBP Annual + GBP16500/annum
Posted
11 Feb 2019
Closes
11 Mar 2019
Job Type
Entry
Contract Type
Permanent
CUSTOMER SERVICE REPRESENTATIVES REQUIRED FOR AN IMMEDIATE START!! BASED IN RUGBY GBP16,500 PER ANNUM STARTING SALARY

My client is a well known business and due to expansion they are looking to recruit 2 Customer Service Representatives on a permanent basis. The opportunity would be working for a well known Insurance company where full training will be provided. The ideal candidate would have 1-2 years worth of experience within a Customer Service environment and have an ability to build rapport quickly. This is a great opportunity to join a business who offer progression and an entry in to the Insurance industry.

Working hours
Monday to Friday: 9am - 5.30pm
Two Saturdays per month: 9am - 2pm

[ The role ]

- Answer inbound calls and redirect if necessary
- Answer client and insurer e-mails using outlook
- Use an in-house computer system to administer insurance policies - update diary system to amend chases for documentation and payments
- Resolve customer queries or complaints
- Liaise with insurance companies to confirm cover, premium and other insurance details including status of claims
- Quote mid-term adjustments (e.g change of address, tenancy, additional riders, change of vehicle) for insurance policies and issue relevant documents
- Process payments on-line and issue receipts
- Arrange breakdown cover for clients, issue documentation and update insurer database

[ Person and skills required ]

- Computer literacy is essential
- Good telephone manner
- Able to build rapport with the customer
- Highly organised
- Stay calm under pressure
- Ability to assimilate and retain a broad variety of insurance information specifically to each insurer

If you believe you have the skills/experience for this opportunity please apply ASAP for a quick response! For more information contact Mike on (phone number removed)