Sales Advisor

Recruiter
Anonymous
Location
Worcester
Salary
16500.00 - 19000.00 GBP Annual + GBP16500 - GBP19000/annum parking
Posted
19 Feb 2019
Closes
06 Mar 2019
Sector
Sales
Contract Type
Permanent
Job Accountabilities

Interacting directly with new and existing customers

?? Be an expert across all treatments/products and sell confidently the offering from Sienna X with the customer in mind.

?? Ensure that all customer queries are followed up and resolved within 24-48hrs

?? Meet and exceed all set KPI's consistently

?? Provide outstanding customer service and support to all customers via phone, live chat, social media and emails

?? Investigate and resolve customer complaints, within SLA time

?? Inform customers and distribution partners of new products/launches/changes and sell the benefits

?? Make regular contact with new on boarders to offer support and expert advice

Increase customer revenue

?? Convert 50-60% plus of lead opportunities

?? Cross selling to current customers

?? Liaise with marketing department for relevant outbound call campaigns

Process orders

?? Process customer orders via sage and CRM accurately

?? Process distributor orders via sage and CRM accurately

Competitors

?? To be aware of and react to competitor activity

?? Communicate innovative launches from competitors to the business

Development

?? Monitor own performance and seek ways to improve quality, sales opportunities and efficiency

?? Make improvement suggestions when issues arise

Deliverables/Outcomes

?? 1 day SLA response times

?? Satisfied customers that are likely to recommend their products

?? Maximised sales opportunities

?? 1st class customer service

?? Customers are receiving regular contact for support

Skills/abilities and Aptitude

?? Good administration skills

?? Quick accurate typing skills

?? Proficient in Microsoft Office including Word, Excel and Powerpoint

?? Good organisational skills

?? Previous knowledge of using a CRM system

?? Previous customer service experience, both written and verbal, ideally in a call centre environment

?? Demonstrates attention to detail especially in written skills

?? Has experience of working under pressure, juggling conflicting priorities

?? Has experience of dealing with a wide range of customer groups

?? Take ownership in results

?? Positive and Passionate

?? Good planning and organisational skills

?? Self-Motivated

?? Ability to multi task, set priorities and manage time effectively

Experience (Essential/Desirable)

?? Previous office experience

?? Previous customer service

?? Previous sales experience

Qualifications (Essential/Desirable)

?? Maths and English to grade c or above

General and Specialist Knowledge

Experience of the beauty industry would be an advantage

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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