Collections Project Manager

19 Mar 2017
22 Mar 2017
Contract Type
Full Time
The GCB5 Collections Project Manager role is based within Collections, RBWM.
Collections activity has a significant and immediate effect on the bank's bad
debt charge and is a focal point for measuring the Bank's success. This is an
exciting opportunity to become part of a team driving significant and rapid
business change, working in partnership with key stakeholders across the

The Collections Project Manager is responsible for planning, mobilising and
directing projects from inception to closure. They are accountable for the
delivery of business and IT aspects of projects, ensuring delivery on time, on
budget and the realisation of business benefits. They will be expected to
manage multiple projects with medium to high levels of complexity and scope.

Your responsibilities will include:

Validate project Terms of Reference / Investment Summary, establish project
governance and produce a well-defined project plan, identifying the key
milestones, assigning responsibilities/resources and actively managing the
critical path. Coordinate activities with other areas of the firm as required
to ensure smooth implementation of new and/or enhanced processes or systems.
Define success measures / metrics. Identify problems and implement solutions,
making decisions based on sound rational judgement. Management and control of
projects to meet challenging timescales necessary in a competitive market
place. Recovering own costs to add value to the business in all aspects of the
work. The Collections project team drives transformation projects and
programmes from inception through to benefits realisation. Will have direct
control over the planning and deliver of projects and will be required to work
independently or as part of a team. Must have a good understanding of project
management methodologies including Business Transformation Framework and
ensure that procedures to control projects are in accordance with Global
Standards. Will not be subject to close supervision so will be expected to
exercise initiative in proactively overcoming obstacles to success. Will be
expected to adopt a flexible approach in terms of working hours and travel to
other sites. Build strong relationships, adopting a joined up approach, to
execute change at pace. Provide professional coordination and leadership in
the execution of day-to-day project activities. Analyse stakeholder goals and
effectively manage their expectations, addressing any misalignment. Effective
communication of status, progress, risks and issues with stakeholders,
customers, suppliers, etc. Drive a high performance culture through strong
leadership and effective people management. Assign responsibilities to direct
reports / project team members, providing them with the direction and
confidence to deliver results. Collaborate with Global Collections and other
Collections business teams across the region to ensure commonality and
consistency of solutions. Operational Effectiveness & Control Ensure
project management processes are effective and propose improvements / changes
as required. Compliance with external regulatory requirements, internal
control standards and global compliance policy. Timely implementation of
recommendations made by internal / external auditors and external regulators

The ideal candidate for this role will have:

Past working experience in a relevant role, i.e. proven project management or
business process re-engineering experience. Relevant product knowledge
including knowledge of HSBC Products/Collections is desirable but not
essential Experience working in relevant market/context, i.e. Ability to
coordinate a wide variety of solutions into one or more projects, bringing a
breadth of experience to the project and seeing the wider implications at all
stages. is desirable but not essential Role relevant qualifications,
i.e.PRINCE2, PMI, Six Sigma / Lean is desirable but not essential Past working
experience on relevant systems, i.e. Collections Systems, Core Bank Systems is
desirable but not essential A track record of constantly looking for ways to
do things better and an excellent understanding of the mechanism necessary to
successfully implement change Achieved targets and met expectations whilst
supporting and encouraging others to do the same A flexible and adaptable
management style with experience of developing yourself and others Excellent
written and spoken communication skills; an ability to communicate with
impact, ensuring complex information is articulated in a meaningful way to
wide and varied audiences A successful track record of delivering complex
projects and/or programmes, utilising appropriate techniques and tools to
ensure and measure success

The base location for this role is Birmingham

HSBC is committed to building a culture where all employees are valued,
respected and opinions count. We take pride in providing a workplace that
fosters continuous professional development, flexible working and
opportunities to grow within an inclusive and diverse environment.

Key search words: Project Manager, change manager, Six Sigma, PRINCE2, PMI.
Salary: . Date posted: 06/03/2017