Returns Co-ordinator - £16,500 - £17,000 - Tamworth

Groomfield Recruitment Ltd
19 Mar 2017
30 Mar 2017
Contract Type
Full Time
Groomfield Recruitment are looking for a Returns Co-ordinator to start ASAP for their friendly and prestigious client based in Tamworth. Responsibilities Co-ordinating all debit note entry and credits Scanning debits Dealing with all debit queries, telephone, email etc Raising credits to wipe sample accounts every month end Keying on debots onto Defacto - Sage system Dealing with the carrier chasing orders and collections Raising credits on the system Co-ordinating stock cleanses with ASM / NSM’s and Commercial Department Co-ordinating all general returns direct with customers Organising collections with the carrier for Wholesale, OEM and Export customers also for Quality and Technical departments Investigating Mispicks / Shortages with warehouse and customers Investigating price queries POD requests from carriers Switchboard overflow if required Analysis reports for Senior Managers internally and externally Liaising with the manager and UK Mail on their failure reports on collection of returns Liaising with Warehouse and Quality departments on returns paperwork Liaising with credit control on any returns holding up invoice payment help to get a resolution Skills / Experience Possess excellent customer service skills Accurate and methodical Organised with excellent attention to detail Hours - Monday to Friday 8:30am - 4:30pm Salary - £16,500 - £17,000 *Please note; due to the high volumes of CV’s we receive, if you do not receive a response within 5 working days, please assume on this occasion you have been unsuccessful*