Implementation Manager

19 Mar 2017
22 Mar 2017
Contract Type
Full Time
The role of Implementation Manager is responsible for driving change
initiatives and business re-engineering to deliver key initiatives. It has
business ownership of Global change programmes and supports, leads and drives
a range of diverse projects and initiatives across Global Business Management,
contributing to the implementation and delivery of the Global Commercial
Banking (CMB) Strategy.

The role holder is expected to support the Head of Business Implementation for
the delivery of key change/transformation initiatives in the UK via close
cooperation with all stakeholders within UK CMB, HTS (particularly Change
Delivery and Service Delivery) and Global functions. You will also be
responsible for providing analytical support to senior management within the
Business Implementation team including preparing project documentation and
monitoring key project deliverables. Deputises for UK CMB Head of Business
Implementation as required.

Your responsibilities will include:
Providing a high standard of project support to the Business Management (BM)
team Supporting adhoc projects and tasks Supporting the Global Head of
Business Management in meeting all deliverables to Global CMB Executive
Committee (ExCo) Evidencing a broad knowledge of all aspects of CMB, and
deploy this to form effective working relationships across teams in segments,
products and supporting Global Functions Continually assessing areas for
process and system improvements and acting upon as appropriate in agreement
with country CMB Management & Chief of Staff (CoS), reporting findings to
interested stakeholders Managing roll out of new project plans and task
deliverables with stakeholders Assisting country CMB Management as needed in
problem identification, design, testing, training, and deployment of change
Working closely with the Business Management (BM) teams in regions, countries,
segments, and products to ensure project deliverables are achieved Fostering
professional relationships with other Global Businesses/ Functions and HOST
(HSBC Operations, Services and Technology) on areas where collaboration or
interaction is required at the strategic or project work stream level
Delivering updates to the Chief Operating Officer (COO)/Chief of Staff (CoS)
office Delivering fair outcomes for our customers and ensure own conduct
maintains the orderly and transparent operation of financial markets
Supporting achievement of the HSBC vision, Values, goals and culture in
personal behaviour, actions and decision making Providing technical leadership
and support technical excellence by searching out external best practice,
monitoring technical and professional developments, sharing knowledge and
encouraging others to do the same in the best interests of HSBC and its
customers Encouraging and enabling constructive cross-country and cross-
business teamwork by demonstrating collaboration and matrix management in
action and challenging actions and behaviours that are not consistent with
HSBC's diversity policy and/or the best interests of the business and its
customers Developing and recommending changes and improvements to operating
models, procedures and practices based on subject matter expertise and
understanding of HSBC and market best practice Communicating and adhering to
HSBC policy and procedures in order to ensure good operational, financial and
project management, policy and procedural compliance and early identification
and effective resolution or escalation of issues that arise Contributing to
the development, implementation and maintenance of a CMB management
information, analysis and reporting framework that supports and informs timely
and effective business management and decision making at all levels
Contributing to the implementation and monitoring of the application of CMB
policies, governance frameworks, procedures, practices and standards to ensure
quality, effective risk management and regulatory compliance

The ideal candidate for this role will have:
Experience working in a relevant environment i.e. Strategic Change, Project
Management Previous working knowledge of the changing regulatory environment
especially within the financial sector Proficiency in Microsoft Office
applications A good understanding of the CMB Business is desirable but not
essential Prince 2 qualification or equivalent is desirable but not essential
A flexible and adaptable approach to change and will support others to respond
in a similar way A track record of making strategic business decisions,
considering relevant risks, long term implications, commercial realities and
stakeholders' needs Experience of creating and deploying comprehensive
business/operating plans which consistently deliver desired results A
successful track record of delivering complex projects and/or programmes,
utilising appropriate techniques and tools to ensure and measure success Used
their business knowledge and understanding of customer needs to successfully
manage and grow customer relationships
The base location for this role is Birmingham.

We are required by the Financial Services (Banking Reform) Act 2013 to create
a ring-fenced bank in the UK by 1 January 2019. Entirely new from the ground
up, HSBC UK's head office is opening in Birmingham. The location of this role
will move to our new state of the art offices at 2 Arena Central during 2018.

At HSBC we look to enable our employees to better balance their work / life
priorities and have the flexibility required to meet challenging needs as they
progress through different life stages. Where possible we will consider the
following flexible working options: part-time working, job sharing, term-time
working, working from home and staggered hours. If in considering a role with
HSBC you have a need for some flexibility in your working arrangements please
discuss this with the recruitment team in the early stages of the application

HSBC is committed to building a culture where all employees are valued,
respected and opinions count. We take pride in providing a workplace that
fosters continuous professional development, flexible working and
opportunities to grow within an inclusive and diverse environment.
Salary: . Date posted: 08/02/2017