Retention Advisor

Recruiter
Uniting Ambition
Location
Stoke-on-Trent
Salary
£16k per year
Posted
19 Mar 2017
Closes
22 Mar 2017
Sector
Sales
Contract Type
Full Time
Retentions Executive

Full Time

What will I be doing?

- Handling inbound and outbound calls from existing customers and retaining them
- Providing a first class customer service
- Having and in depth conversation with customers, ensuring you understand their requirements completely
- Questioning & listening
- Upselling & cross selling and additional products
- Representing the company brand
- Objection handling
- Providing customer resolutions

What skills do I need to have?

- A strong sales ability
- Able to build rapport easily with customers
- Empathy
- Customer service
- Resilience
- Target driven
- The ability to gain confidence and trust from our customers
- Able to think of your feet

16k + Uncapped Commission OTE £250pm

Set Hours: Mon-Thurs 9-6, Friday 9-5pm NO WEEKENDS