Global Client Coordinator

Recruiter
Eversheds
Location
Birmingham
Posted
19 Mar 2017
Closes
22 Mar 2017
Sector
General
Contract Type
Full Time
About Eversheds
Sutherland:
Eversheds is one of the largest full service law firms in the world, acting
for the public and private sector with offices across the UK, Europe, Middle
east, Africa and Asia providing legal advice to clients across a variety of
specialist legal services.

The Global Client Management function sits within the Global Operations
Department which works across all practice groups and jurisdictions. You will
work closely with our legal teams and have contact with some of our key
clients. Through our innovative approach, we are able to support larger scale
projects and offer additional flexibility to Eversheds in terms of resource
and cost efficiencies.


Key responsibilities:

Reporting to the team leader of the Global Client Management function, you
will take ownership of your own workload and support the team/department
objectives in delivering a high standard of work in a timely and professional
manner.

The successful candidate will be responsible for:
Analytical thinking and problem solving
Escalation of issues to you team leader/champion
Administration of legal matters from initiation to closure
Processing invoices from our network of firms across the world
Creation and delivery of billing to some of Eversheds' largest clients
Utilising all available systems and resources to provide a first class client
service
Building positive relationships with internal, external clients and other
stakeholders across the business via weekly calls and meetings
Working with the wider teams within the department to improve processes
wherever possible
Production of weekly/monthly reporting for clients, internal teams and
stakeholders (i.e. partners)

Skills and experience:
Basic essential skillset required:
Strong problem solving abilities, with minimal day to day line manager support
Able to identify and escalate potential issues immediately providing
recommendations for solution(s) to line manager
Ability to demonstrate and prove his/her capabilities in driving business and
team/workstream SLA's on a daily/weekly basis
Identify and take ownership of work that sits outside of the day to day
responsibilities
Strong communication and stakeholder management skills (evidenced in
interview) and able to drive this attitude/behaviour within a team
Has experience of providing support and day to day ownership of incoming work
Accurate with high levels of attention to detail
Produce consistent high levels of work
Demonstrates a positive and flexible attitude to work
Experience in a finance area, AP/Billing would be preferred but not essential
as training can be provided
Intermediate/Advanced IT skills, ie MS Excel, MS Word, data entry and
reporting
Professional Services background preferred but not essential


Key competencies:

The job holder must have excellent communication skills and the ability to
develop effective working relationships with suppliers and internal/external
stakeholders.
They must also be able to demonstrate the following essential competencies:
Ability to work on own initiative without close supervision
Adaptive and flexible to meet business/team demands
Manage and prioritise a demanding an varying workload
Commitment to team goals and personal development
Capable of establishing good working relationships with colleagues and both
internal and external clients
Lateral thinker with ability to seek improvements to existing practices for
the benefit of the business

Salary: . Date posted: 16/03/2017