Customer Service Advisor-Droitwich

Recruiter
Redwood Search
Location
Worcester
Salary
GBPcompetitive salary
Posted
20 Mar 2017
Closes
28 Mar 2017
Contract Type
Permanent
Customer Service Advisor -Droitwich

GBPCompetitive salary

Are you an experienced Customer Service professional?

Redwood Search are pleased to be recruiting for a reputable company based in Droitwich, who are looking to expand their team. This is a fantastic opportunity for a talented and enthusiastic individual to join a local business working as part of their established busy team. Full training will be given and there is scope for development and progression. If you are looking for a role where you can learn about and further develop a career in a fast-growing and popular industry sector, this could be for you.

The role

- Process customer orders, telephone and email
- Up/cross sell additional products to the customer
- Present new products and promotions to customers on a regular basis
- Successfully resolve customer queries and concerns
- Process returns and refunds
- Respond to customer enquiries and provide product and basic nutritional advise
- Follow through orders until completed
- Track and expedite parcel deliveries
- Administer websites back offices
- Liaise with internal and external departments (Planning, Accounts, Quality, Warehouse)
- Record and respond effectively to customer complaints

Experience needed

- Experience of working in a fast-paced environment
- Ideally, 2 years previous experience in customer service, seeking a new challenge
- Ability to work accurately and concisely under pressure
- Ability to juggle administration tasks with telephone and email queries
- Excellent problem solving and customer care skills
- Professional and friendly telephone manner
- Experience in using Microsoft Word, Excel & Outlook
- Excellent oral & written communication skills
- Enthusiastic and driven work ethic

Advantageous skills

- Fluency in Dutch
- Qualification in Nutrition
- Own transport needed as rural area

Recommend your family and friends to us and on their successful placement, we will give you GBP250 worth of vouchers of your choice. (T&C`s apply).

Please visit our Redwood Search website to find more roles!