Software Support Specialist

Location
Shrewsbury, Shropshire
Salary
£20,000 to £25,000 pa based upon skills and experience
Posted
28 Jul 2017
Closes
17 Aug 2017
Ref
SSL\17
Contract Type
Permanent

Software Support Specialist

Software Sculptors are an established software company based in Shrewsbury. They have a wide range of experience in software development but are best known for their successful customer relationship management solution, “Flightdeck”. Flightdeck gives a complete overview of all aspects of a business & was designed as an affordable solution for SME’s. Its four main benefits are:

  • Customer satisfaction/loyalty is increased
  • Allows a business to reach its sales potential
  • Improves internal communication/team working
  • Gives management the tools to be in full control of a business

We are looking to recruit an enthusiastic individual to join our small Team in a customer support role. The main elements of the role are customer support relating to:

  • Windows operating environment that our product requires
  • Application support of our own Flightdeck software
  • Telephone support of customer queries
  • Involvement in configuring new customer systems

Ideally, suitable candidates would have experience and skills in most of:

  • SQL Server Databases
  • Crystal Reports
  • MS Office
  • Windows Versions
  • Exchange Server
  • Customer Communication
  • Training Delivery