Service Team Leader - Wolverhampton - 39 hrs

27 Jul 2017
17 Aug 2017
Hair & Beauty
Contract Type
Full Time

Job Role:

We have an exciting opportunity for a Service Team Leader to join us in our new store opening soon in Wolverhampton.

Reporting to the Services Manager, you will lead and manage a team of approximately 10 assistants to create the best shopping experience possible for our customers. Your team could include assistants from any of the following divisions; the sales team, fitting rooms, personal shopper, travel money, wedding services or click and collect desks.

In this role, you will provide clear direction and support to your team to ensure customers are aware of our products and services. The effective communication of key business messages will be essential in ensuring their daily activity is focused on achieving customer service standards throughout the store. A friendly and helpful approach is essential, which you will ensure is delivered at all customer engagement points. Through your coaching and leadership, your team will be fully engaged with delivering the best possible service to every customer on every occasion.

With responsibility for staff rotas and resource planning, you will be expected to ensure appropriate staffing levels are well maintained. You will take accountability for the recruitment and development of your team, conducting regular reviews to enhance and address individual performance.

Candidate Requirements:

This role will suit individuals who are well accustomed to motivating and developing the potential of others to support business growth. It requires someone with strong leadership qualities, experience of cross functional working and excellent planning and organisational skills. You will be a positive, proactive individual, with strong commercial skills and a passion for retail.

Essential Experience

You will have proven experience of recruiting, developing and managing a team of individuals ideally in a customer facing retail role.


Competitive salary

25% discount

34 days holiday (inclusive of bank holidays)

Company pension scheme

About us:

For 200 years, the passion and ambition of our people has been making us who we are.

Debenhams offers a wide range of products across womenswear, menswear, childrenswear, lingerie, accessories, health and beauty, homeware and gifts, including Designers at Debenhams and own brand ranges.

Debenhams employs nearly 29,000 people across 240 stores, 28 countries, two UK head offices, and our multiple shopping channels. We seek to integrate our in store and online business to give customers maximum choice and flexibility in the way that they shop. We have a clear strategy to continually expand our business with two new stores opening in 2017.

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