IS 1st Level Support Officer

Housing 21
£23,000 per annum
29 Jul 2017
17 Aug 2017
Contract Type
Full Time

IS 1st Level Support Officer - 12 months maternity cover

Housing & Care 21 Head Office, Birmingham, B16 8TP

Full-time 35 hours per week

Up to £23,000 per annum

We are currently recruiting for an IS 1st Level Support Officer to provide ongoing support on all systems used by Housing & Care 21 (both business and desktop systems) to all levels of users throughout the business. This is a 12 months maternity cover.

The successful individual will meet the following requirements:

  • 1st Level IS Support experience

  • Experience of learning and effectively using central business systems

  • Experience of dealing with problems over the telephone

  • ITIL V3 Foundation

  • 5 GCEs (A-C)/GCSEs or equivalent, including Maths and English

  • Involvement in Central Business Systems (desirable)

  • Computing qualifications, e.g. GCEs/GCSEs, A Levels, BTEC ONC, BTEC HNC or equivalent (desirable)

  • A good knowledge of Citrix from a Service Desk perspective including trouble shooting user problems and shadowing users to provide support

  • A good understanding of Incident Management as defined under ITIL Version 3.0

  • Broad understanding of user hardware including but not limited to thin clients, laptops, tablets and mobile phones/PDA.

  • Advanced level for Desktop applications

    If along with the above you have good organisational skills, the ability to work under pressure and are able to work unsupervised we would love to hear from you.

    Due to the nature of the role, the successful candidate will adhere to a department-wide on-call rota system.

    If you require more information before applying for this role please visit our website at where a full job description and person specification can be obtained.

    Closing date: 14t June 2017

    Please note due to the high number of applications we receive, only those shortlisted for interview will be contacted. If you do not hear from us within 1 month of the closing date, unfortunately your application has been unsuccessful on this occasion. Thank you for your time and interest in Housing & Care 21 and we wish you every success in the future. Please feel free to apply for future positions with ourselves through our website at

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