Operational Support Manager - Funeral Sector - Birmingham

Brite Recruitment Ltd
29 Jul 2017
24 Aug 2017
Contract Type
Full Time

Our Client a rapidly expanding organisation within the Funeral Sector is looking for an experienced Operational Support Manager to join their team. With branches nationwide, the company have grown significantly and are looking to grow further in size over the next few years. It really is a great time to join the organisation.

Reporting to the Chief Operating Officer, you will drive and influence the company’s overall agenda on client service excellence and operational efficiency while providing inspirational and motivational leadership.

Key responsibilities include: -

  • Operating at Regional or Area level to provide operational support and cover for vacant Regional Director and Area Manager roles
  • Supporting poorly performing areas and their individual performance improvement plans
  • Acting as Deputy to the Chief Operating Officer
  • Conducting regular and ad hoc visits to branches throughout the region
  • Supporting the coaching, developing and training needs of Area Managers
  • Leading and supporting the acquisition integration and handover to the operational team
  • Gaining outstanding results/scores against the set Client Service measurements and targets
  • Acting as an ambassador of the company brand - contributing to the shape of the business with new ideas
  • Meeting and exceeding financial targets and satisfying all budgetary controls on a monthly, quarterly and annual basis
  • Improving the scale and quality of community outreach activity
  • Conducting ongoing analysis and interpretation of performance data
  • Maximise local competitor intelligence information across the company
  • Working with the Property and Acquisition teams to develop and maintain a property plan which ensures that all branches have the right look and feel and are well maintained
  • Driving a culture of entrepreneurial flair across the organisation
  • Providing opportunities for employees to develop their skills and capabilities through a dedicated programme of learning and development
  • Ensuring that proper care is taken of every deceased person
  • Fully comply with the Quality Standards Manual, Health and Safety procedures and all FPL Internal Procedures

To be considered for this role suitable candidates will have:-

  • Proven, substantial experience within the funeral industry
  • Dedication to the provision of excellent funeral services
  • Flexibility to cover a national role with overnight stays
  • Experience developing/managing multisite teams, driving effective teamwork
  • Commercially astute and adept at spotting and maximising regional and local market opportunities
  • Strong operational knowledge of company operating procedures
  • Experience in delivering funeral services ideal
  • Exceptional client focus
  • Building and maintaining client relationships and service standards
  • Respecting the deceased and their loved ones
  • Effective communication and interpersonal skills
  • Strong community engagement and presence
  • Excellent IT skills
  • Excellent numeracy and literacy skills
  • Hold a current driving licence

This is a full time, permanent opportunity working Monday to Friday. This is a national role and will require extensive travel across the company’s 140+ branches and will involve some overnight stays during the week. You must hold a current, full drivers licence.

Brite Recruitment are an independent Recruitment Consultancy operating UK wide. We recruit for SME’s, National and Global Clients across the commercial Spectrum placing permanent, contract and temporary professionals.

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