Helpdesk Analyst 1st line - Multilingual (English and German)

Proto Labs, Limited
01 Aug 2017
16 Aug 2017
Contract Type
Full Time

Helpdesk Analyst 1st line - Multilingual (English and German)

Reporting to:

EMEA Technology Manager

The Company

Proto Labs is an award winning, fast growing, manufacturing company based in Telford and the world’s fastest manufacturer of custom prototype and low-volume parts. We've revolutionized our industry by developing proprietary computing technologies and automated manufacturing processes that enable us to create real parts, really fast. This success is fueled by our cutting-edge, internally-developed software and our fast-paced, casual work environment is driven by employees who thrive on innovative thinking.

Due to continued growth and further plans for expansion, we are looking for additional people to join our team.

The Role

You will be providing 1st line technical support and assistance to staff across our EU offices, dealing with helpdesk requests and calls coming into the IT department from English, German and French speakers. Handling support requests with SLA and escalating up to 2nd or 3rd line teams as required.

Remote user support

Software installation

User administration (Active Directory)

Ticket escalation and incident response

Working within SLAs

The Candidate

The role will appeal to an individual capable of working in a pressurised environment. You will have the initiative to approach challenges with enthusiasm and the ability to react to rapid changes in prioritisation whilst maintaining a clear focus on the company objectives. Exceptional time management and problem solving skills along with an analytical mindset and attention to detail are a must. Must be Fluent in English and German. Additional EU languages would be advantageous


  • Company bonus scheme
  • Company pension scheme
  • 22 days holiday + Bank holidays
  • Excellent working environment