Customer Service Advisor (3 month plus contracts / full-time/part-time shifts available)

R.A.C. Motoring Services
£8,450 per annum
27 Jul 2017
18 Aug 2017
Contract Type
Full Time

Job Description:

A variety of Full and Part-Time shift patterns are available:

Immediate start is desirable.

To play an important integral role in the efficient day-to-day running of the Contact Centre through the delivery of excellent customer service.

You will show a desire to provide inspirational service whilst meeting customer demands through the provision of a responsive, consistent and high quality telephone service that delights Customers.

As a key member of the team you will work continually to improve the quality of service delivered and will deal personally with customer requirements and incidents not requiring Managerial attention.

Role Purpose:

-To demonstrate excellent customer service skills whilst providing inspirational service whilst meeting customer demands
-Demonstrating initiative, by managing work load effectively and in a timely manner
-Working as an individual within a team but also working as part of a team to deliver a service second to none.

Skills, Knowledge and qualifications:

-Proven customer service skills
-Excellent keyboard skills and proven experience with standard packages of Word, Excel and PowerPoint
-Reliable and able to complete work to a high standard of accuracy and to tight deadlines
-Ability to work on own initiative and be proactive
-Excellent interpersonal skills with an excellent telephone manner
-Confident and able to effectively handle contacts at all levels within the Organisation, both internally and externally

As a member of the RAC Club you`ll be valued as a colleague and an individual, and from day one of our training programme we`ll customise your experience to fit your particular needs and learning style.

We`re always looking for ways we can enhance your work/life balance through initiatives such as our flexible benefits scheme to make you feel valued and satisfied in your role.

We offer:
- Attractive salaries
- Generous holiday entitlement
- Full RAC breakdown membership (UK and European) after 6 months
- Company pension scheme
- Flexible benefits scheme

Additional benefits are just one of the ways we thank our colleagues for all their passion, ideas, energy and hard work. If you like what you`ve read and can see yourself in this role, then we can`t wait to hear from you and hope to welcome you soon to the RAC club!

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