Telephone Recruitment and Customer Service Agent

Recruiter
Compass Group
Location
Rubery
Salary
£7.70 per hour
Posted
27 Jul 2017
Closes
17 Aug 2017
Contract Type
Full Time

Compass Group UK and Ireland is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services in our clients' premises. The company operates across the core sectors of Business & Industry, Defence, Offshore & Remote Site, Healthcare, Education, Sports & Leisure and Vending with an established brand portfolio.

Main responsibilities

Are you looking for a new challenge within a fast paced recruitment environment?

We are currently recruiting for customer service driven individuals to join our expanding internal recruitment team – Resource Network.

Resource Network, the in-house flexible labour solution for Compass Group, supply up to 3,500 temporary staff to our 10,000 catering units per week.

As a telephone Consultant, you will be working within an upbeat, busy office environment filling bookings, handling inbound and outbound calls, dealing with complaints and queries, liaising with our agency suppliers and managing a pool of your own available staff.

Ideal candidate

The key attributes required for this role include an excellent and confident telephone manner, experience within an administrative background, use of Microsoft programmes Word and Excel, the ability to work to tight deadlines with strong organisational skills and a flexible approach to the role.

The ideal applicant will be a strong communicator who will be assertive yet professional when liaising with clients, external suppliers and internal departments whilst also possessing the ability to plan and prioritise their workload efficiently.

We are looking for an individual who is proactive and driven in their approach, understanding the importance of completing tasks quickly yet effectively Working hours are Monday – Friday on a four shift rota system totalling 40 hours per week between the hours of 6:30am and 6pm.

About the company

Our Company vision is Great People, Great Service, Great Results and we believe your contribution is crucial to the success of the business. To achieve our vision we live by the values of Integrity, Teamwork, Passion, Can-do and Responsibility.