Housing Manage - Dudley council

Change Resourcing
£13 per hour
27 Jul 2017
20 Aug 2017
Contract Type
Full Time

Job Purpose

To be responsible for the overall management of a patch of Council tenancies and other housing assets and the coordination of a range of housing services to individual tenancies, estates and communities in accordance with council policies.Ensuring that a proactive, professional, customer focused, high quality service is provided.

Core Accountabilities

To closely liaise with all customer-facing teams to meet business and service objectives, maintaining excellent working relationships

To effectively liaise with external individuals and organizations to maintain excellent customer service and a high standard of environmental conditions across the patch

To assist colleagues and demonstrate flexibility and contribute to effective team work

To promote tenancy sustainment, community cohesion, social inclusion, diversity and equal opportunities through the delivery of housing services

To maintain an awareness and assist in the delivery of directorate strategic plans, divisional plans and directorate and corporate strategies

To make effective use of information and communications technology in service delivery

To ensure the maintenance of a healthy safe and secure working environment through ensuring compliance with health and safety requirements

To be responsible for maintaining appropriate relationships and partnerships within and beyond the Council

To understand and ensure compliance with relevant legislation in relation to council policy including data protection and confidentiality requirements

To be responsible for developing own effectiveness through personal development

To participate as required on projects related to the housing management service

To be an effective member of the Tenancy and Estate Management Team with particular responsibility for the delivery of the housing service.

Specific Action Areas

To provide contact, advice and guidance to customers within the framework of the tenancy agreement in line with policies and procedures and its enforcement.

To manage and prioritise own workload to ensure the efficient running of the patch

To produce patch performance information for the team manager as requested and contribute to the setting of periodical targets

To achieve service targets

To be responsible for the management of tenancies from sign-up to termination including tenancy sign ups, post tenancy checks, home checks and tenancy amendments and pre-termination checks

To identify, monitor and take necessary action against breaches of tenancy conditions including anti-social behaviour in accordance with legislation, policy, procedure and guidelines

To liaise with service providers to housing management and assist in monitoring service level agreements as required

To provide elected members and MPs with information to carry out their democratic and/or governance responsibilities

To work closely with customers to provide advice and information about housing services including explaining policies and procedures

To ensure that customer enquiries are dealt with promptly and efficiently, to deal with compliments and complaints and to undertake any investigations and corrective actions as appropriate

To arrange and lead on estate 'walkabouts’/patch inspections along with residents and other stakeholders where appropriate

To promote and assist in the development of tenant involvement to increase accountability to the local community and empower residents to influence the decision making process

To provide support to other housing colleagues to ensure the effective delivery of a range of income management services to customers, as and when required.

To attend meetings during and outside normal working hours as and when required

This post is not area specific and the area may be changed within Dudley borough

The post may include any other duties commensurate with the level of the post

To have a minimum of five GCSE (grade C or above) or their equivalent, including English.

Hold or be prepared to work towards a relevant Housing professional qualification.

Have undertaken or be prepared to undertake appropriate management training.

Evidence of on-going personal development.


Be able to demonstrate significant operational housing management


Be able to demonstrate a sound knowledge of accepted good practice in service delivery within the social housing sector.

Be able to demonstrate a sound knowledge of accepted good practice in service delivery within the social housing sector.

Be able to demonstrate personal planning and prioritising work to meet competing deadlines.

Be able to demonstrate experience of personal contributions to service improvement.

Be able to demonstrate experience of performance monitoring and improvement.

Be able to demonstrate having worked in a customer environment and given good service.

Specialist knowledge:

Be able to demonstrate a sound knowledge of accepted good practice in service delivery within housing.

To demonstrate an understanding of the wider context of housing in the community and the need to provide socially inclusive services to the public.


Able to demonstrate a clear understanding of good customer relations

Be able to demonstrate a high level of relevant IT skills

Be able to prepare and present reports and briefings

Be able to write letters and produce information in plain accurate English to communicate effectively to a wide variety of audiences

Be able to demonstrate excellent organisational and problem solving skills.

Be able to secure the co-operation of others in delivering the service.

To understand the political nature of working in a Council and have political awareness


Knowledge of data protection and confidentiality requirements

Knowledge of law and practice issues relevant to the post

Knowledge of good practice in the social housing environment

Knowledge of relevant government policy and current thinking

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