Shared Services Administrator - Contact Centre

Recruiter
Adecco Internal Recruitment Team
Location
Dickens Heath
Salary
£16,500 per annum
Posted
27 Jul 2017
Closes
20 Sep 2017
Contract Type
Full Time

The Adecco Group are hiring an Administrator on a six month contract to work in their busy contact centre based at Birmingham Business Park.

You will be joining an established hard working team and your duties will include:

Contract Support

  • To ensure that calls are answered within 3 rings and abandoned calls are kept below 5%.
  • Resolve queries within agreed SLA
  • To ensure that all emails and inbound calls receive a response within agreed SLA.
  • To ensure contractors/umbrellas and third parties are on-boarded within agreed SLA
  • Take ownership of actions with regards to calls, emails and queries
  • Manage a set of accounts ensuring that contractors are paid on time and any queries are rectified within a timely manner.
  • The ability to work towards deadlines
  • The ability to build rapport with the contractors and consultants
  • To prioritise workload, along with effective time management
  • To be pro-active rather than reactive and ensure Contractors are paid within the pay schedule guidelines, and to manage expectations regarding time & payment.
  • Acting as a first point of contact for contractors, whether they are working through a Ltd, 3rd party or Umbrella company regarding financial queries, company documents and VAT registration, etc.
  • Liaising with 3rd parties, Umbrella companies, clients and internal/ external consultants and contractors, maintaining an open communication channel.
  • Ensure a good knowledge & compliance to existing Business Standards, policies & practices, actively highlighting any revision requirements.

Ideally you will posses the following skills:

IT Literacy - MS Word, Excel, Powerpoint and Outlook

  • Numeracy
  • Relationship Building
  • Customer Service
  • Problem Resolution
  • Assertiveness
  • Multi-task orientated
  • Relationship Building

Competencies

  • Communication
  • Flexibility
  • Team/Individual work
  • Proactivity
  • Energy & resilience
  • Problem Solving
  • Positive attitude

You will be based at our service centre based at Birmingham Business Park. There is no parking on-site. We do however run a free shuttle service from Birmingham International for employees.

To be considered please apply online today!

The Adecco Group UK & Ireland are an equal opportunities employer.