Claims Management Officer

Burton Commercial
£11.3 per hour
27 Jul 2017
16 Sep 2017
Contract Type
Full Time
An exciting opportunity has arisen to join our client based in Burton Upon Trent as a Claims Management Officer. This contract runs on a basis of 37 hours per week, the rate of which is £11.38 per hour.

The Successful candidate will be required:
• To provide an excellent service in the regulations of the company across England and Wales.
• Ensure IT processes are maintained to provide an effective authorisation system.
• To plan and carry out investigations, surveys and research into issues and deal with issues of non-compliance effectively.
• Work with businesses providing advice and constructive ways of complying with legislative
• To provide information both statistical and narrative for the completion of return and reports
identifying non-compliance issues.
• To maintain systems for the receipt, analysis, allocation and investigation of complaints.
• To raise awareness of the regulations and promote the interests of consumers.
• To work with partner agencies.
• To undertake in-service training as required.
• Undertake any other duties required by management.

The post holder is required to contribute to the achievement of objectives through:
Financial Management
Personal accountability for delivering services efficiently, effectively, within budget and to implement any approved savings and investment allocated to the service.
People Management
Engaging with policies and processes
Ensuring that all work is completed with a commitment to equality and anti-discriminatory practice, as a minimum to standards required by legislation.
Climate Change
Delivering energy conservation practices in line with the climate change strategy.
Health and Safety
Ensuring a work environment that protects people's health and safety and that promotes welfare and which is in accordance with Health & Safety policy.
Commitment to safeguarding and promoting the welfare of vulnerable groups.

The ideal candidate will have the following:
• An appropriate qualification to Diploma level or equivalent experience in
• this area of work.
• GCSE English and Maths grade C or above

• Knowledge and Experience of:
1. Legal and / or enforcement knowledge and / or experience
2. Experience in a regulatory service / business compliance
3. Ability to deliver to Quality Assurance Standards
4. Ability to write reports
5. Practical application of windows based systems and databases

• Skills including:
1. Commitment to raising standards of business compliance.
2. Excellent written and verbal communication skills
3. Research skills
4. To work as part of a team
5. Ability to record information accurately
6. To be able to use own initiative
7. Be prepared to work flexibly in order to meet operational demands
8. Be prepared to travel regularly throughout England and Wales
9. A commitment to equal opportunities, anti-discriminatory practice and social inclusion

• This post is designated as a casual car user

This would be a fantastic opportunity for any recent graduates.

Application entry will close on the 28th July 2017, with interviews being held throughout the week commencing 7th August 2017.

If you believe you have the abilities to excel in this role, do not hesitate to contact Olivia on