Triage Advisors x10 - £21,039 - Birmingham City Centre

Recruiter
Groomfield Recruitment Ltd
Location
Birmingham
Salary
£21,039 per annum
Posted
27 Jul 2017
Closes
21 Sep 2017
Contract Type
Full Time

Triage Advisors x10 - £21,039 - Birmingham City Centre

Groomfield Recruitment is working on behalf of their valued and prestigious client based in Birmingham. They are looking to recruit a team of Triage Advisors on a permanent basis.

You will be responsible for offering advice and assistance to clients with low priority debt issues via the telephone and act as a Triage service for experienced money Advisors

Responsibilities of a Triage Advisor include;

  • Provide via the telephone, electronic and written channels, basic money advice and support to clients

  • Communicate clearly, accurately and succinctly with clients

  • Building and maintaining strong relationships with clients

  • Ensure all paperwork is completed accurately, comprehensively and in compliance with quality audit requirements

  • Maintaining records, assist with the collection of statistics by creating new database records and updating existing ones

  • Participate actively and effectively through internal communication channels, including regular 1 to 1 discussions, QM feedback and team meetings as required

  • Identify CitA queries and refer them back to their local bureau

  • Identify cases where a debt solution may be appropriate, such as Debt Management Plan (DMP), Debt Relief Order (DRO), Individual Voluntary Arrangement (IVA) etc

  • Onward refer any complex money advice related issues which clients raise

  • Take responsibility for personal technical development, proactively addressing knowledge gaps

  • Taking steps to address and minimise client complaints

Skills / experience of a Triage Advisor;

  • Call centre experience is desirable

  • Knowledge of debt issues or basic money advice practices is desirable

  • Ability to communicate, empathise and understand clients effectively

  • Computer literate

  • Accurate with strong attention to detail when case recording

  • Self-motivated, flexible and hardworking

Hours of work - Flexible shifts, on a rota basis, to cover service hours (9.00am to 8.00pm, 9.30am - 1.00pm Saturdays, subject to review)

Salary - £21,039

*Please note due to the high level of CV’s we receive, if you do not receive a response within 5 working days please assume on this occasion you have been unsuccessful*