Revenue & Benefits Advisor

Anderson Scott Solutions Ltd
£18,000 per annum
29 Jul 2017
21 Aug 2017
Contract Type
Full Time

Revenue & Benefits Advisor
Salary circa £18,000 - £20,000 PA

Permanent Vacancy
Pershore, Worcestershire

Main Responsibilities:
To provide a dedicated telephone customer service dealing with enquiries from customers and stakeholders via telephone, written or face to face. Providing explanations and clarification of decisions and actions taken and general advice and guidance relating to legislation, policy and procedures.

• To identify and process the correct liability for each property, checking and issuing appropriate bills, forms and notices.
• To agree and set up Direct Debit arrangements, amendments, cancellations, special payment arrangements and action refunds as appropriate.
• To decide and implement suitable action after a Liability Order has been granted, up to and including referring appropriate case to bailiffs and issuing committal warning letters or pre bankruptcy letters.

• To gather evidence and information in support of all assessment applications received
• To process and determine claims for Housing Benefit and/or Council Tax Support accurately and in accordance with the benefit regulations, legislation and guidance.
• Issue all appropriate decision letters, overpayment invoices and reminders
• Ensure that payments and overpayments are correctly calculated and coded
• To action as appropriate requests for revisions, super sessions, appeals and disputes, including full written responses, in accordance with legislation, regulations, guidance and office procedures.
• To undertake the issuing of housing benefit overpayment invoices, monitoring arrangements with debtors and taking appropriate action to recover unpaid debts

Person Specification
• Relevant experience gained in Benefits / Revenues or very similar environment.
• Excellent verbal and written communication skills, with a strong customer focus
• Considerable experience working directly with the public within a customer service environment
• Good numeracy and literacy skills
• An awareness of the Data Protection & Freedom of Information Acts
• Ability to deal effectively and courteously with members of the public, both face-to-face and by telephone.
• Able to deal with difficult situations.
• Self-motivated, enthusiastic, and be able to deal with a heavy and varied workload.
• Ability to remain calm and focussed under pressure.

Qualifications and Training:
A minimum of 3 GCSEs or equivalent at grade C or above including Maths and English or demonstrate equivalent standard of knowledge/education is essential

Free parking
Hours of work - 9-5 Monday to Friday
25 days holiday plus bank holidays