Contact Centre Agent

Recruiter
Proactive Personnel
Location
Oakengates
Salary
£8.00 per hour
Posted
23 Aug 2017
Closes
31 Aug 2017
Contract Type
Full Time

THE COMPANY

Our client is a rapidly expanding and forward thinking market leader who are looking to recruit a highly motivated, hard working and experienced Technical Customer Service Agent to join a busy and dynamic team.

THE ROLE

* Taking a high volume of incoming calls from customers.

* Diary management of Service Engineers and effective communication with the customer.

* Dealing with complaints and enquiries in a timely and empathetic manner.

* Working as an integral part of the after sales team to ensure optimum customer service standards are met at all times.

* Liaising with other Departments and Engineers to provide an efficient service.

* Maintain a professional telephone manner at all times.

* Updating Customer CRM’s.

* Ensure all administration is accurate and parts orders are updated on a daily basis.

* Resolution of technical issues and enquiries.

* Occasional Saturday hours paid at an overtime rate.

EXPERIENCE

* Experience of fast paced Customer Service is ESSENTIAL.

* Excellent communication skills with the ability to liaise with people at all levels internally and externally.

* Must have the ability to use your own initiative to solve day to day issues is essential.

THE COMPANY

* An established and well known company.

* A challenging yet rewarding role within a company where you will be rewarded for the hard work you put in.

THE PACKAGE

* Working within a reputable local company.

* Overtime available.

* Free parking and onsite facilities.