HR Helpdesk Advisor (6mths FTC)

Up to £24,000 per annum + benefits
31 Jul 2017
19 Aug 2017
Contract Type
Full Time

Location: Bournville, Birmingham

Salary: Competitive + 25 days annual leave + pension and free parking

Hours: Monday to Friday, 9am to 5.30pm

Contract: 6 months fixed term contract (with a view to going permanent)

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

We are currently looking for a HR Helpdesk Advisor to join a friendly team, to provide a first line MyHR Helpdesk support within Serco’s HR Shared Services to work on a 6 months fixed term basis with excellent opportunities for you to progress your career in HR.

As the HR Helpdesk Advisor, you will be the first point of contact to offer a triage advisory service for the HR customers, providing HR guidance for online; telephone and email queries, covering aspects of the employee life cycle and People Management processes such as: flexible working, maternity, paternity, adoption, annual leave, death in service, payroll and HR policies whilst ensuring all requests are processed with high levels of service excellence.

What are we looking for?

We are looking for an individual that can hit the ground running - so to be considered for this role, you must have some knowledge of HR, strong telephone etiquette together with experience in taking high volume calls. The ideal candidate will have a HR qualification or working towards a CIPD.

Your naturally strong verbal communication skills will be fully utilised in this role, so you’ll need to be confident on the telephone and be able to build effective relationships with stakeholders.

What you'll need to succeed:

To succeed in this role, you will need to: be flexible; be organised; be able to use own initiative; be a self-starter; have a high level of motivation and able to work to a heavy workload.

What’s in it for you?

At Serco, you are encouraged to take advantage of training courses and to develop your career. You can expect a competitive salary (depending on experience) together with 25 day’s holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, and many more designed to suit your own personal lifestyle.

This is an entry level HR role, so we’re keen to hear from someone that is interested to broaden their HR knowledge or you might be looking for that first step in to a HR Advisor role.

What we hope you will do next:

If you think you meet our requirements go to our complete our short application process and submit a covering letter together with a CV in one document. Please ensure that your covering letter clearly demonstrate how you meet the skills, qualities and experience requirements of the role.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

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