Technical Services Supervisor / Helpdesk Team Leader

Camping and Caravanning Club
29 Jul 2017
24 Aug 2017
Contract Type
Full Time
Technical Service Supervisor, Coventry

Are you looking to work for an organisation with aims and ambitions beyond that of satisfying shareholders? We are a membership organisation, and everything we do is focused on our members and investing back in their Club. However, with over half a million members, up to 800 employees seasonally and a turnover above £55m, we're definitely not a small operation; although our culture still retains that friendly, 'family' feel that so many companies seem to have lost. Being a not-for-profit gives us a different approach from purely commercial organisations. Corporate hierarchies and unnecessary red tape aren’t part of our make-up.

Our Business Systems Team has around 30 people working in different I.T. specialisms, our organization may be the oldest of it’s kind however we are innovative in thought and benefit from modern offices and technology.

An opportunity has arisen for a Technical Services Supervisor, the aim of the post is to provide first class technical support whilst delivering exceptional customer service to internal teams. The postholder will directly manage one member of staff.

The role involves liaison with stakeholders across the business, it is essential that applicants are able to build a rapport with all levels of staff and are able to communicate technical information in a user friendly way.

Day to Day duties will include

·Provide day to day management of all aspects of the Business applications as well as project manage desktop technologies upgrades (mobile devices, Windows OS, PC’s, Laptops, printers, Citrix, Microsoft Office, Active Directory, etc)

·Provides technical support including troubleshooting, diagnosing and resolving complex hardware / software issues and outages elevated from the Service Desk team.

·Lead responses to incidents and change, involving co-ordinating activities with other members of the department, customers and external parties (relating to Windows Server 2008-2016, Exchange Server 2010, Cisco networks, Firewalls, VMWare ESXI 5.5, Active Directory, Citrix XenApp 6.5, Windows 10, backups, Office 365, Excel, Remote Access, Apple IPads, phones, Mitel 3300 phone system, etc

·Provide Guidance to Service Desk Analysts to help increase their skills and capability level

·Develop and maintain documentation for all application systems managed, this should include standard operating procedures and processes, user documentation and where necessary test plans.

·Manage, develop and mentor Technical team members

·Co-ordinate with the facilities and service desk teams internal office moves

·Manage Hardware and Software inventory

·Pro-actively manage desktop security (anti-virus, Microsoft updates, spam, desktop encryption, malware, etc)

·Procuring hardware and software ensuring competitive pricing and consistently evaluating the market place

·Carry out Desktops, Laptops, iPhones and iPads builds

·Configure and install Mitel handsets

·Installing, managing and supporting desktop applications

We require the following skills and experience:

·Strong Technical Knowledge with Active Directory, Citrix, Windows Desktop and Server, Exchange, VMware

·Proven experience in a 2nd line technical support role

·Working knowledge of Microsoft Office 2015

·Good command of MS Office suite, primarily Excel, Word and Outlook

·Good understanding of network principles

·Ability to manage, lead, coach and develop staff (succession planning)

·Excellent communication skills, both verbal and written

The Camping and Caravanning Club is a fantastic place to work. With a supportive, dedicated team and customer focused attitude, generous annual leave entitlement and free parking among our benefits.

If you are interested in applying for this post, please send in your CV together with a covering letter and salary expectation.

Due to the high volume of applications normally received unfortunately it is not possible for the Club to communicate back with each applicant so please note that if you do not hear from the Club within 2 weeks of sending your application you should assume that unfortunately you have not been successful on this occasion. Candidates selected for interview will normally be contacted by telephone and email.

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