Debt Advisor

Perfect Personnel Ltd
From £16,000 to £20,000 per annum uncapped bonus in place
31 Jul 2017
24 Aug 2017
Contract Type
Full Time
Perfect Personnel is currently recruiting for Debt Advisors, the new positions are due to company growth, the company has a fantastic training program in place, after the probationary period the bonus limit is uncapped.

Key Responsibilities as a Debt Advisor:

Dealing with our Vulnerable customers to ensure the customer's vulnerability is dealt with in the most appropriate manner, that is driven by natural compassion, understanding and supported by professional handling ensuring the most appropriate solution for the customerMaximising the return on collections accounts within vulnerability guidelines, whilst ensuring all customers are treated fairlyEnsuring each customer receives the best possible customer experienceInteracting with customers with honesty, integrity, and professionalismDelivering effective solutions to the challenges our customers faceManaging a diary of accountsMeeting compliance and regulatory standards at all timesAchieving collections target each monthAchieving quality targets each monthAchieving set call targets including dialler use.Skills and Experience required for the Debt Advisor role:


Experience in dealing with vulnerable people such as Samaritans, Debt advice, Community law, Debt Management company, CAB or resolution of complaints at high-end levelStrong communication and listening skillsAbility to build rapport with a variety of different customers and show empathyPC literateAbility to handle challenging situations effectivelyDesired

Customer service role, preferably in a contact centre environmentProven track record of achieving targets in a TCF mannerKnowledge of FCA Principle 6Negotiation skillsObjection handling skills
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