2nd Line AVAYA Engineer

Ascension Global Recruitment Limited
£35,000 per annum
31 Jul 2017
31 Aug 2017
Contract Type
Full Time

2nd Line AVAYA Engineer - Immediate Start - £35,000 + Car allowance

  • Are you looking for home based work?
  • Can you ensure full SLA compliance is achieved?
  • Have you got qualifications in Avaya ACIS and ACSS in Avaya Core Components?

This role requires a full clean UK Driving License and mode of transport.

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About Them

Our client is a privately-owned company who have been helping both big and small businesses with their business communications for over 20 years. They provide independent advice on all the leading providers, manufacturers and networks. They deliver communication infrastructure for over 4000 companies across the UK and Europe. At heart they are a down to earth and friendly company where everyone gets along. They are looking for a 2nd Line AVAYA Engineer to join their technical support team.

The Role

This role comes with many duties and responsibilities. One of which is providing 1st and 2nd line support to a variety of clients. You will be based at your home but will need to travel to our clients Service Center in Burntwood and Staffordshire. Also on the odd occasion you will be required to travel to customer sites and provide face to face support. In order to do this you will need a fulldriving license. Another one of your duties will be ensuring that you achieve full SLA compliance regulations and dealingwith3rdpartysuppliers as well as owning the technical escalations.

The successful candidate will also be involved in an on-call rota to provide support to clients as and when needed. This role will also require you to put your skills to the test when diagnosing faults in the 1st and 2nd line support and you will have the ability to apply Moves, Adds and Changes.

The Fit

The successful candidate will be someone with a couple years experience working in a similar role dealing with all Avaya products and where you may have picked up Network experience. Another requirement for this role is that you own a full clean UK driving license to travel to client sites and the companies' service centers. You will need to be personable, approachable and confident as you will be building and maintaining relationships with the Avayacustomerbase.

Ideally you will have an understanding of VoIP networks and a vast knowledge of SIP. As and when needed you will be required to put in some extra hours for over time so you will be flexible with working hours and motivated to progress through the company.

Our client is looking for an enthusiastic and engaging new employee, with knowledge in their field and an exceptional eye for detail. Overall if you are someone who is keen to learn new skills as well as master the ones you already possess, this is a fantastic opportunity for you!


Avaya ACIS / ACSS in Avaya Aura Core Components

What's in it for you?

This role offers a basic salary of £35,000 with a car allowance of £400 per calendar month. You will also be working for a large company who operate in the UK and Europe. This position also comes with the ability to work from home which will allow you to do the school run.

How to Apply

We really want to hear from you, even if it`s just to ask some questions about this job or have a chat.

We`re always on the hunt for amazing AVAYA Engineers and we love meeting new people! So, if this role doesn`t sound like a great fit for you but you like the sound of us, please do get in touch and find out how we can help you find your next dream role!

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Don`t have a CV? You can contact Michael at AscensionGlobalRecruitment on