Employee Relations Advisor (12 months FTC)

Competitive + benefits
27 Jul 2017
19 Aug 2017
Contract Type
Full Time

Bournville, Birmingham

One year fixed term contract

Competitive + benefits (dependent on experience and qualifications)

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

Part of a centralised team of specialist People Services advisers providing professional advice and support remotely via telephone and email to circa 3000 people managers across the UK.

We have an awesome opportunity for an ER Advisor to join our case management team within Serco’s HR Shared Service operations.

A key part of this role, is to provide pragmatic and pro-active day-to-day employee relations consulting/guidance for Serco People Managers, covering all areas of the employee lifecycle including performance, disciplinary, grievances, maternity/paternity, absence, restructuring, etc. In addition, you will manage cases successfully from beginning to resolution within the area of responsibility; ensure complete query resolution and timely closure of cases.

The ideal candidate will be confident and have passion for delivering a customer focused service within a fast paced environment, so you must be able to demonstrable: practical experience in managing complex ER cases; including redundancies; restructures; disciplinary; grievance and complex case management.

As the ER Advisor you will:

  • Be CIPD qualified or working towards

Have excellent generalist/operational HR experience
Have practical experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases and complex case management
Be a creative ‘can-do’ attitude and preparedness to meet new challenges
Have a commercial and pragmatic approach to providing HR solutions
Have relationship management skills - e.g. influencing, stakeholder management, dealing and having with difficult conversations
Have excellent negotiation skills with confidence in communication
Be able to coach and develop people managers
  • Be able to apply judgement to individual cases, make decisions and manage risks

Candidates must be willing to travel to other sites as and when required.

What’s in it for you?

At Serco, we offer you a structured development plan to progress your career to the next stage. You can expect a competitive salary (depending on experience and qualification) + free parking together with 25 day’s holiday, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, and many more designed to suit your own personal lifestyle.

What we hope you will do next:

If you're looking for your next role and you think you meet our requirements go to our www.serco.com/careers complete our short application process and submit a covering letter together with a CV in one document.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

This job was originally posted as www.totaljobs.com/job/75205892