Claims Coordinator

Recruiter
Brampton Recruitment
Location
Hilderstone
Salary
£20,000 per annum
Posted
29 Jul 2017
Closes
13 Sep 2017
Contract Type
Full Time

Job Title: Claims Coordinator

An exciting opportunity has arisen for an experienced Claims Coordinator to join our client's team. As the Claims coordinator, you will be working for a multi-award-winning company within the Insurance sector. Working as a Claims coordinator you will be responsible for providing proficient technical claims handling service for, and on behalf of, Adjusters including acting as the principal point of contact

Job Description:

  • Delivery of first class customer service to our customers and Clients
  • To manage the customer experience throughout the claim, following the agreed contact strategy and delivering a high level of customer satisfaction.
  • Monitor, manage and chase suppliers both internal and external to ensure a smooth journey and a fair outcome for the customer
  • To manage case/work load in accordance with service level agreements and both customer and client expectations on daily basis including pro-active diary management
  • Ensure that Client schemes manuals, Client Philosophies as well as all relevant documentation are all referred and adhered to
  • To maintain and demonstrate a good level of technical knowledge with the ability to work across various technical disciplines

Candidate Requirements:

  • Computer literacy together with and the ability to organise your own workload is essential
  • Accuracy, attention to detail and an investigative approach
  • To actively listen when interacting with customers using clear effective communication and adapt style to meet the customer needs
  • To be proactive in identifying problems and constructively look to find solutions
  • Flexible and committed to a career
  • Ability to work in a fast paced and changing environment with the ability to embrace change positively
  • Flexibility around extended hours at busy periods

Hours: Monday to Friday between 8.00am - 6.00pm

Salary: up to £23,000 pa

9 Month Fixed Term Contract.