Site Engineer

Forces Recruitment Services
£28k - 30k per year + DOE
29 Jul 2017
24 Aug 2017
Contract Type
Full Time

An exciting opportunity has become available to work for a global provider of an integrated range of hardware and software solutions, consultancy and support services to the cash processing industry.

You will be embedded within the customer’s site location in Birmingham and work on shift patterns, where you will complete day to day machine performance in line with the Service Level Agreement, fault findings and resolutions. You will provide a professional engineering & electrical service and have experience and knowledge within large machines, software, detectors on machines and to be able to work well with customer’s employees.

Applications from ex-military personnel (Royal Air Force, Royal Navy, British Army, and Royal Marines) are strongly encouraged.

Key Responsibilities

  • Ensuring machine performance is in line with/exceeds the customer’s expectations under our contractual SLAs
  • Compliance with all procedures documented within the service engineer’s procedure manual and with all company and customer Health & Safety Regulations whilst performing the duties of an engineer
  • Maintenance of customer satisfaction at the highest level by carrying out corrective and preventative maintenance in accordance with the company standard procedures
  • Identifying any improvement and innovation opportunities with the service management team and customer to add value at every opportunity
  • Responsibility for providing a speedy first time fix to all breakdowns through methodical diagnosis, corrective action and thorough testing
  • Carrying out planned and preventative maintenance in line with OEM requirements
  • Escalation of any prolonged down time as per agreed escalation procedures
  • Maintenance of stock inventory control by keeping the parts usage, parts request, parts transfer, parts refurbishments and stock control paperwork up to date
  • Ensuring at all times, where a designated engineer exists on a customer site, that the work area/environment is kept tidy, safe and a clear desk policy is adhered to at all times
  • Notification to the line manager immediately of any health & safety issues
  • Completion and submission of all relative documentation in a timely manner, eg, overtime claims, expenses, customer signed bank holiday shift completion documents
  • Building and maintaining relationships within the customer’s business and interface professionally with the customer on a daily basis
  • Delivering service in line with the contractual agreement ensuring contractual targets are achieved and customer satisfaction maintained
  • Attending and representing company at meetings with the customer, taking ownership of actions as required and distributing minutes to service management team
  • Making recommendations to service management team for improving service, reliability and performance of systems
  • Remaining focused on the objective of returning a faulty/impaired machine to full operation when faced with any difficult high pressure situation in a customer environment
  • Liaising and working closely with the service management team, Regional Support Specialists, colleagues and other business associates
  • Communicating clearly during any shift or call handover process ensuring all the relevant background information is transferred to the colleague(s) and documented where appropriate
  • Performing operator machine training when contractually obliged or assigned by the service management team
  • Ensuring all operational procedures are followed to company standards and compliant with all health & safety and quality standards
  • Maintaining all company's tools, including vehicles and equipment in a good working order ensuring all legal and health and safety requirements are adhered to
  • Actively engaging in the Global Refurbishment project following the step by step process in the refurbishment manuals ensuring the quality of refurbishments are never compromised
  • Engaging with the Request for Change process, promoting use with customers and assisting customers when required with the technical details required to document their requirements
  • Travelling to provide services and service coverage to customer sites where contractually obliged or in line with agreed role
  • To act and behave in a way compliant with company guidelines and policies, environmental health & safety, ethics and codes of conduct
  • To support the behaviour of working as a team, sharing best practice and collaborating with colleagues outside of own sphere of business


  • Educated to Mechanical/Electrical Degree, Diploma or equivalent standard or extensive experience in document handling electro mechanical equipment
  • An electrical qualification is desirable
  • Process focused with a disciplined approach to following set processes
  • Experience of working in a customer facing environment with demanding Service Level Agreements
  • PC literate (fully proficient with XP, MS Office, particularly Word, Excel PowerPoint and Outlook and comfortable working knowledge of PC hardware)
  • Excellent communication and customer service skills
  • Flexibility and positive attitude
  • Highly professional and customer focused


  • 26 days holiday plus bank holidays
  • Pension scheme is with Black Rock
  • Healthcare provided for employee (taxable benefit)
  • Life Assurance 4 times basic salary
  • £24 per day shift allowance (late shift 2pm-10pm)

Please be aware that this role could involve you being called out to another site in Bristol in an event of a machine breakdown. (Fuel mileage can be claimed)


£28,000 - £30,000 DOE

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