Helpdesk Customer Support Assistant

Recruiter
Unitemps
Location
Long Lawford
Salary
£10 per hour
Posted
29 Jul 2017
Closes
13 Sep 2017
Contract Type
Full Time

Our client is a leading SAAS (Software as a Service) developer and provider of online survey and analysis software. They also offer solutions such as training, consultancy and project management to make sure customers get the best insights from the solutions provided.

We are looking for a graduate who has completed their studies to join the team as Helpdesk Customer Support Assistant. The role is based on a 12 month contract with the possibility to become permanent at a later date.

Duties and responsibilities :

• Providing customer and end user support by phone and email and escalating complex problems to Technical Support.

• Liaising with head office support and programming staff to ensure best level of support all customers

• Delivering high levels of customer service and swift problem resolution.

• Delivering user training mainly remotely but occasionally on site.

• You will provide full time back up and support during holiday periods and as required to assist and support the Project Manager.

• You will also provide support to the Project Management team to ensure projects are delivered to scope, in budget and on time!

• You will be expected to undertake any general admin tasks as required by your direct line manager and in your role.

• In addition to the above you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business. You are to carry out such additional duties upon request of your line manager or the Managing Director of the Employer.

Skills and experience :

As a graduate we don’t expect you to have a great deal of experience, but knowledge of IT and business processes would be essential as well as a professional and friendly manner and ability to learn new processes and systems

• Educated to degree level with a discipline in IT software

• Experience/knowledge analysing data and preparing reports.

• Ability to negotiate and influence

• Strong communication skills at all levels

• Excellent written and oral communication and presentation skills

• Self-motivated, organized, goal oriented, results driven and team player

• Ability to interact with customers at all levels within the organization

• Attend occasional late night or early morning conference calls and willingness to travel

• In addition to the above you are required to carry out such other tasks as are required from time to time for the efficient operation of the Employer's business. You are to carry out such additional duties upon request of your line manager or the Managing Director of the Employer.

Location : Rugby

Additional information : If you would like to apply, please click the button below and make sure you demonstrate in your cover letter how you match the duties and skills required for this particular role.

Please note that the interview process will include a four stage process.