The purpose of this role is to provide technical assistance with network faults/new projects whilst supporting day to day operations team escalations.
Manage network hardware Asset Register
Configuration of routers/switches for existing/new stores
Pro-actively seek to improve efficiencies in all operational areas
Provide an On-Call function (on a 24/7/365 basis) to support the business needs outside of office hours, this consists of dealing with any individual user/store escalation as well as major incident management
Work alongside the networks team in the USA on technical changes and implementations to the infrastructure of end user clients and stores
Assist Supporting all infrastructure and corporate applications within Holland & Barrett International
Create and maintain network infrastructure documentation
Knowledge of retail systems including end user POS
Experience of cisco based technology – routers, switches and networks
Cisco Routers/Cisco Switches
Working knowledge of VoIP systems
Working knowledge of TCP/IP Protocol
Ability to troubleshoot complex LAN/WAN infrastructure
Knowledge of Active Directory and Exchange
Knowledge of remote software such as Putty/Damware/VNC
Knowledge of Microsoft Operating systems
Experience of service management tools (e.g. Service Now)
Understanding of IT Change and Release management
Holland & Barrett is one of the nation’s most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Our business doesn’t stop in the UK – Holland & Barrett International operates throughout Europe and has numerous Franchises globally all flying the Holland and Barrett flag. Together we form Europe’s largest and leading health food chain operating in over 1000 stores.
Bucking the current trend of high street retailers, we forecast significant growth and expansion plans in the coming years, with considerable investment going into all areas of the business. We certainly embrace change and drive speed in everything we do. Every day presents a different challenge, but every day is also filled with fun, teamwork and passion to succeed and surpass every expectation.
Join us and see how far you can go………