Senior Front of House

27 Jul 2017
31 Aug 2017
Contract Type
Full Time

Role Purpose

Responsible for the running of the reception and business areas at 55 Temple Row

Key Responsibilities

• Owning the reception and deciding how it is run
• Answering the phones
• Meeting and greeting clients and serving them
• Responsible for the meeting room booking system and ensuring people use it
• Communicating with the office forthcoming meetings
• Arranging client lunches and client/staff events that are held in the ground floor space
• Ensuring the meeting rooms are tidy, presentable and prepared for forthcoming meetings
• Ensuring the reception area is tidy and presentable
• Ensuring the C-Bar and tea points are clean
• Providing service within the meeting rooms
• Overseeing the work of junior receptionist
• Assisting MD’s PA with marketing and with events

Person Specification

• Proactive and hands on approach
• Established experience within a receptionist role
• Strong interpersonal skills and ability to quickly form professional relationships with colleagues and clients at all levels of seniority
• Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
• Maintains a positive attitude towards routine tasks
• Accurate and exceptional attention to detail
• Pro-active and enjoys working autonomously and as part of a wider team
• Confident and assertive where required
• Sociable and outgoing
• Flexible approach to working hours
• Understands and appreciates the importance of using discretion
• Team player who deals effectively with colleagues and clients

Skills Required

• Good IT skills (Word, Excel, MS Outlook). RSA Word processing/typing/or equivalent would be advantageous
• GCSEs - Maths and English language minimum C grade
• Good communication skills, both verbally and in writing

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