Norwegian speaking Customer Service Advisor

Recruiter
French Selection UK
Location
Hilderstone
Salary
£19,000 per annum
Posted
27 Jul 2017
Closes
18 Sep 2017
Contract Type
Full Time

FRENCH SELECTION UK
Norwegian speaking Customer Service Advisor
Customer Service, Norwegian, Norway, Coordination, Order Processing, back office Advisor, Sales support, Manufacturing, Supply Chain, Logistics, CRM Software, Crewe, Cheshire
Job Type: 3-months Fixed term contract - Leading to permanent employment
Salary: £19,000 pa - Pro rata
Location: Stoke-on-Trent area, Staffordshire
At commutable distance from Crewe, Newcastle under Lyme, Kidsgrove, Congleton, Chester, Northwich, Winsford, Whitchurch, Cheshire, Staffordshire, North West
Ref: A36WS1

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*** Fixed-term contract leading to a Permanent contract if job done satisfactory ***
*** Full training provided ***

The company:
Our client is a well established company providing services across Europe.

Main duties:
To be the first point of contact for Norwegian speaking customers and provide the highest customer service standards.

The role:
- To maintain and build relationships with Norwegian speaking customers
- To deal with all customer enquiries by telephone and email
- Internal communication with customers, sales managers, sales representatives, warehouses and manufacturing sites
- To manage and follow up orders
- To process invoices and all other payment documents
- To communicate internally with all departments to achieve customer satisfaction
- To negotiate prices with suppliers
- To monitor customer demand and provide feedback to relevant departments
- To maintain good working relationship with other departments
- A full training will be provided
- Fixed-term contract leading to a permanent contract if job done satisfactory.

The candidate:
- Fluent in both English and Norwegian - written & spoken
- Previous experience in Customer Care is a bonus
- PC literate - Microsoft package
- Strong communication skills
- Analytical ability
- Ability to enter data accurately
- Able to work under pressure and autonomously

Working hours: 8.30am - 5.00pm - Monday to Friday
Salary: £19,000 pa PRO RATA

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