Customer Service Consultant
Job Title: Customer Service Consultant
Location: Leamington Spa
Salary: £9.35 per hour (£18213 per annum)
Hours: Fulltime with the flexibility to work evenings/weekends
Our client is a well-known and established womenswear and lingerie retailer based in Leamington Spa. They are looking for Customer Service Consultants to join their team to maintain an effective and efficient service for their customers within the eCommerce and mail order operation.
- Responsible for ensuring the CS service standards are achieved and maintained
- Ensuring best practice guidelines are followed for all processes
- Recording customer feedback in accordance with procedures
- Investigation/Information gathering
- Identifying possible resolutions
- Informing customer of resolution
- Answering telephones and live video chat, emails and social media messages
- Giving advice to customers across the product ranges
- Processing orders on computer system
- Dealing with queries and requests
Key Skills & Experience:
- Previous experience working in a Customer Service environment is highly advantageous
- Have excellent telephone manner and a positive and can-do attitude
- You need to be hardworking, have good attention to detail and a real enthusiasm for the role
The opening hours for the office are 8:30am - 10:00pm Monday to Friday and 9:00am - 7:00 Saturdays and Sundays, plus Bank Holidays. Your normal working pattern will involve you working shifts across their opening hours, being fully flexible in line with the needs of the business; therefore evenings and weekends will be required.
If you would like to apply for this opportunity, please submit an up-to-date CV including details about your current or most recent salary and your availability / notice period. You can also call Lisa on for a discreet and confidential discussion about the role.