Technical Claims Analyst - Apex CF

Apex Recruitment
£28,000 per annum
28 Jul 2017
20 Aug 2017
Contract Type
Full Time

Role: Technical Claims Analyst

Location: Warwick

Contract type: Permanent

Hours: 37.5 hours per week

Salary: £26,000 to £28,000 DOE

The role in a nutshell:

Technical analysis of dealer warranty/contract claims and contract repair pre-authorisation requests. Ensuring daily incoming dealer claims are handled in a timely manner and to pre-authorise repairs about a set cost parameter. Carry out analysis of claim costs to identify incorrect costs / product issues and possible ways to control or eliminate them.

What you will be doing:

  • To assess and pass claims for payment in a timely and cost-effective manner
  • To analyse claims data to identify incorrect costs and to devise methods for controlling or eliminating them.
  • To assess and pre-authorise high cost repairs
  • To provide a professional service with regards to all aspects of the warranty & contract claim handling process.
  • In assessing claims, check for valid parts and labour usage and, where necessary take up any anomalies with the depot staff, involving more senior people where necessary.
  • Ensure that any rejected or adjusted claims are followed up & agree settlements with the respective parties; ensure that the Warranty & Contracts Claims Manager is advised of all such cases.
  • Processing of any Customer Parts warranty claims received at Depot level.
  • Liaise with the Technical Support Teams to ensure that any supporting documentation requested by Product Support can be supplied to support the claim.
  • Assess all claims received outside of the normal warranty period with Technical
  • Support to ascertain if a valid "Technical Goodwill" claim can be made

What we expect from you:

Key Skills / Competencies:

  • Good interpersonal skills.
  • Good analytical skills
  • Highly self-motivated and with the initiative for lateral thinking.
  • Possess the ability to communicate at all levels.
  • Ability to work effectively and systematically to meet tight deadlines.
  • Willingness to learn and develop.
  • Ability to accept responsibility.
  • Commercial awareness of the warranty process & potential impact on the business.
  • Good communications etiquette.

Required knowledge & Experience:

  • Experience in warranty & contract handling within the motor industry, in a multi-national company
  • Heavy vehicle industry background
  • Engineering back ground, preferably with workshop experience

Additional important requirements:

  • Fully proficient in Microsoft office applications
  • Good knowledge of aftersales administration systems
  • Knowledge of our client's product and Systems

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