Pre Legal/Debt Recovery

Redditch Commercial
Holberrow Green
£9.50 per hour
29 Jul 2017
31 Aug 2017
Contract Type
Full Time
Pre-Legal collections/Debt Recovery
£9.50 per hour, rising to £10 per hour by June 2018
Monday - Friday 9.00am - 5.00pm

Our long standing client requires a pre-legal/debt recovery agent to join their team on a temporary basis with the view to permanent. There will be elements of debt recovery and collections in this role. This is a fantastic opportunity to join a growing and successful company.

Day to Day duties will include the following:
" Making high quality, strong, controlled and appropriate telephone calls to debtors with the aim of obtaining full payment
" Reviewing cases with provided guidelines and providing guidance to customers by taking into consideration all angles
" Providing all necessary information to solicitors so they can provide advice
" Making high quality debt recovery calls, following any data protection or compliance
" Talking to clients and being honest and realistic
" Ensuring customers are well informed of case progress by written, verbal and progress reports
" Monitoring the progress of cases with solicitors using relevant time frames
" Using guidelines and knowledge to know when a solicitor is needed
" Processing card payments with accuracy

As a person you will need the following qualities and experience:
" Strong, professional telephone manner
" Excellent negotiation skills
" An eye for detail and accuracy
" Excellent customer service skills
" Common sense approach to work
" Good computer and keyboard skills
" Team Player and flexible
" Basic knowledge of county court processes and of different law enforcement options

The ideal candidate for this role would come from a debt recovery or collections background and preferably have some basic knowledge of county court judgements or court processes.

If you think you have the skills and experience that we are looking for then please email your cv to or call