Complaints Analyst

InterQuest Solutions
£22,000 per annum
29 Jul 2017
31 Aug 2017
Contract Type
Full Time

Complaints Analyst

Telford- Between £22,000 and £32,000 DOE

InterQuest Recruitment is proud to be recruiting for one of our most valued clients a leading life and pensions company.

The Role:

To conduct a fair, consistent and prompt investigation of all sales complaints.


Conduct & Fair Customer Outcome responsibilities - Putting customer's interests at the heart of how they conduct business. This will be demonstrated through your individual behaviours with a clear focus on treating their customers fairly and delivering the right outcomes at all stages throughout the product lifecycle.


Sales complaints experience within a life and pensions environment.

Detailed knowledge of FCA complaint handling environment and legislation.
Desirable: Knowledge of requirements for salesforce structure and controls.
Ideally 2 to 3 year experience of working within a financial services complaint handling function.


Ideally qualified in the CII Certificate in Financial Planning (CFP) Qualification (or equivalent).
Ideally educated to 'A' level standard recognised equivalent.

Interquest Group PLC is acting as an Employment Agency in relation to this vacancy.