Customer Services Advisor

Dudley Port
£17,000 per annum
29 Jul 2017
21 Aug 2017
Contract Type
Full Time
We have an exciting opportunity for a first-class Customer Sales Advisor to work as part of the Midlands Team for a Maternity Cover - Fixed-term contract; ideally you will be immediately available.

You will be required to drive as you will travel between sites - Sedgley, Tipton and Birmingham.

- Your role will include dealing with incoming referrals, completing bookings, onward referrals, customer complaints
- Maximising every contact with the public to maintain service delivery.
- You will take pride in holding high standards of customer care in every customer interaction and complete quality assurance calls to this standard.
- You will be a sales driven individual who is able to upsell healthy lifestyle products and services whilst delivering excellent customer care.

Duties include:
" Providing excellent customer service to service users wishing to access Midlands Healthy Lifestyle Service or West Midlands NHS Health Checks.
" Booking service users appointments, completing reminder and DNA calls as well maximising every contact to ensure uptake of both services with service users. Interactions may be via phone, email or social media. We also receive referrals from our partner organisation Healthy Sandwell.
" Providing general administration support to the Midlands teams as required to support efficient service delivery.

The successful candidate will be expected to have a thorough understanding of the Midlands Healthy Lifestyle Service and NHS Health Checks and to be able to confidently communicate with a wide range of individuals and organisations.

- A passion for promoting and enabling people to access our services is essential.
- You will be a polished communicator who has the ability to build rapport at all levels with experience in working in an office environment, customer service and upselling partners service.
- Experience within the NHS or a Local Authority would be advantageous.

Please note
" This role requires flexibility to ensure business needs are met and therefore requires evening and / or weekend work. The successful candidate will work 8 hours per day Monday - Friday and typically this will consist of 3 days from 9.00am - 5.30 pm and 2 days from 11.00am - 7.30pm. The office is open from 8.00am - 5.30pm so out of hours work will be completed at home. This is subject to change based on business need.

Why should this role appeal?

This is an exciting opportunity for an enthusiastic, experienced, self motivated individual who would like an administration role in a fast paced customer driven environment. You will have the opportunity to enhance your product knowledge of clients services and build customer relationships in an outcome focused culture that enriches peoples lives.

We offer a competitive salary and benefits package including:

" Free access to the leisure club
" 22 days annual leave (excluding bank holidays);
" Holiday purchase scheme;
" 20% off food and beverage and free hot drinks;
" Stakeholder pension;
" Exceptional achievement award scheme;
" Employee discount & salary sacrifice scheme; and Childcare vouchers.

We look forward to receiving your CV's.

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