New Connections Support Agent

£15,927 - £19,781
29 Jul 2017
27 Aug 2017
Contract Type
Full Time
New Connections Support Agent

Salary: £15,927 - £19,781

Location: Coventry

Bring your energy to our team

Our New Connections business services customers through their new connections journey; from the initial registration and installing of meters, right through to billing, ensuring that the process runs smoothly and compliantly for both developers and new customers.

Right now, we are looking for motivated, customer focussed Support Agents to join our friendly and supportive team, assisting our customers through their end to end journey. In this varied, fast paced role, you'll have responsibility for prioritising your daily workload, which can be anything from managing inbound and outbound calls and email demand, to working with developers and customers in identifying opportunities that add value and improve our customer experience.

In the background, you will be working on various elements of the new connections process; from registration of new contracts and arranging meter fittings, all the way through to final bill and payment. Therefore, your ability to build strong relationships with our customers, developers and managers in the field will be key to your success.

This is a great opportunity for someone who is driven and motivated to broaden your skills set and develop your career in a market leading energy company.


What we need from you:

- Passionate about delivering an excellent customer experience.
- Strong negotiation and influencing skills.
- Self-Motivated and driven.
- Good organisation skills with the ability to manage own workload.
- Attention to detail and accuracy.
- Working knowledge of Microsoft PC applications(Outlook, Excel).
- Flexible approach to working hours.

What we'll give you in return:

We lead the way when it comes to giving our employees more with our award-winning benefits package. This includes 26 days' holiday plus 8 bank holidays, a generous 18% pension scheme with 2-for-1 contributions from E.ON and tax and NI savings on childcare costs.

To apply online follow the link below.

Closing date: 27 August 2017

E.ON is committed to equal opportunities and actively promotes diversity, equality and flexibility.

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