Inbound Customer Service Advisor
Salary - £17730
Our client is recruiting for advisors to join a rapidly growing team receiving inbound calls about mortgage queries. Based in Coventry we are looking for confident individuals able to build and maintain customer relationships.
As an Inbound Customer Service Advisor you will be taking calls from Mortgage Brokers about our clients lending policy, customers borrowing requirements and financial circumstances.
We are looking for passionate, professional and dedicated individuals to our clients successful team. You will be integral in delivering the departments vision by delivering a "best in class" telephony service to Mortgage Brokers.
What do you need?
- Strong evidence of customer service experience ideally telephone based working in a fast paced environment
- Ability to understand and apply policy when making decisions
- Ability to deal with technical and complex enquires relating to policy and systems
- A good level of numerical and verbal skills
- A confident relationship builder with excellent communication skills
- Thorough and driven to achieve high standards
- Reliable, committed and flexible
- Fantastic company benefits available
- Full training provided
- Progression opportunities available (Pay progression scheme)
- This is a full time permanent position