Head of Insurance Services

Easy Web Recruitment
£50,000 per annum
31 Jul 2017
14 Aug 2017
Contract Type
Full Time
Head of Insurance Services
Our client is Britain’s leading drainage group, providing specialist water, wastewater, drainage and infrastructure services to the insurance, commercial, household, industrial, transport, water and public sectors. They are the lead supplier of insurance related drainage services, working with several of the leading insurance companies. Their comprehensive portfolio of services covers, planned maintenance and reactive call out, CCTV survey and report, and pipe rehabilitation.

Position: Head of Insurance Services
Location: Birmingham, West Midlands
Job Type: Full Time, Permanent with Probationary period
Salary: £50k - £55k plus excellent benefits package

About the role:

They are recruiting for an experienced and highly motivated individual to take on the role of Head of Insurance Services. Reporting to the main board of directors, the successful candidate will hold responsibility for the performance of 9 regional branches across the UK and the Birmingham Customer Service Centre.

You will deliver a business strategy, which includes significant growth and market share. The delivery of an outstanding client journey, maximising opportunities to deliver a premier service is essential. You will be responsible for developing and implementing a clear operational delivery strategy that is aligned to the client’s requirements and those of their business.


- Manage the customer service centre and depot network.
- Ensure that client SLAs and KPIs are exceeded.
- Drive daily productivity outputs within CSC and the network.
- Assist to obtain accreditations for the business i.e. WRC, WJA.
- Growth opportunities from existing and new customers.

About you:

- Highly developed leadership and commercial skills.
- Experience drawn from similar role within drainage, insurance, utilities, energy or construction.
- Ability to demonstrate working in a reactive customer-facing environment.
- Previously held a senior management role in a commercial environment.
- Responsibility for controlling and delivering a financial performance in line with budget.
- Strong negotiation skills, with high levels of contractual and commercial awareness.
- Track record of delivery of strategic business objectives.

You may have experience of the following: Director of Insurance Services, Business Manager, Drainage, Insurance, Utilities, Energy Construction, Senior Manager, Financial delivery, Insurance Sales, Line Manager, Business Strategy, Budgets etc.

This vacancy is being advertised by EasyWeb Recruitment, the UK’s leading Online Recruitment Agency. The services advertised by EasyWeb Recruitment are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.

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