Your new company
You will be working for a large successful organisation based in Stratford Upon Avon
Your new role
Administer and coordinate training delivery, events and meetings to provide excellent end to end customer service to delegates, trainers, suppliers, business customers and colleagues.
Maintain training rooms to meet to requirements of our visitors and trainers, and monitor, and escalate issues to enhance the customer experience.
Update and maintain content in the Management System to provide appropriate solutions.
Action, advise and resolve System and course queries effectively and efficiently via email and helpdesk to meet service level agreements.
Record and administer training details to maintain accurate training records, and cross charging for business departments and suppliers. Identify, review and recommend process improvements to enable more effective and efficient process to enhance customer service. Deliver short term / one-off projects and activities as required by and to the standards and outcomes agreed with Line Manager.
What you'll need to succeed
Strong organisational skills with the ability to multi task effectively
Experience of demonstrating and providing excellent customer service
IT skills Experience
Attention to detail and accuracy
Articulate and confident when dealing with people on all levels
What you'll get in return
Plenty of onsite parking, the opportunity to work for an outstanding company along with a competitive salary
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.