Debt Advisor (Birmingham)

StepChange Debt Charity
£20,155 per annum
31 Jul 2017
26 Aug 2017
Contract Type
Full Time
Here at StepChange Debt Charity we help people get their finances back in shape and their lives back on track. This is what makes us the UK’s leading debt charity.

Working here is rewarding because you’re not just doing a job, you’re making a genuine positive difference to people when they need it most.

Showing empathy

Our team of experts help over 500,000 people a year to overcome their debt problems, but we want to be able to help more people. That’s why we’re looking for Debt Advisors to join our busy and dynamic team in Birmingham city centre, which specialises in Debt Relief Orders (DROs).

Our Debt Advisors provide appropriate debt advice and support to clients who have contacted us with a debt problem. They need excellent communication skills, along with the ability to quickly analyse complex problems and recommend solutions. Supporting and advising clients towards a suitable solution, you’ll need to show empathy and create rapport whilst retaining an objective and realistic approach.

Giving you the skills

The start date for this job is 16 October 2017. To give you the best possible start you’ll spend your first seven weeks in a training academy, followed by coaching and support, giving you the skills and knowledge you’ll need to be able to help our clients.

It’s essential that you’re available to attend these first seven weeks in full.

Valuing our colleagues

We don’t just care for our clients and those people who contact us for help. We also value our colleagues, and the role comes complete with an excellent benefit package which includes:

24 days holiday increasing by one per year (up to a maximum of 29)the ability to buy and sell annual leavechildcare voucher schemeseason ticket loanscycle to work schemeannual discretionary bonusassisted study programmegroup personal pension planWestfield Health cash planemployee assistance programmefinancial planninglong service awardsIn return for your hard work and commitment your starting salary will be £20,155 per year.

You'll work Monday to Friday from 9am to 5pm, with a one hour lunch break each day.

Our vision

Our vision is to create a society free from problem debt; can you help us make this happen?

If you feel this is the role for you your application should demonstrate:

strong communication skillsability to show empathy and build rapportcustomer service experience a positive attitude and good team playerproblem solving and influencing skillsattention to detailexperience of working towards targets or deadlines in a fast paced environmentKnowledge of money advice would be preferable but is not essential as we’ll give you full training.

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