Customer-Facing Quality Engineer

Michael Page Engineering & Manufacturing
£30,000 per annum
29 Jul 2017
27 Aug 2017
Contract Type
Full Time

We are currently recruiting a Customer-Facing Quality Engineer for a blue-chip automotive manufacturer at their West Midlands site. With ever-increasing volumes, the business is determined to ensure that the quality of products received by their demanding OEM customers is maintained. The successful Customer-Facing Quality Engineer will be responsible for all customer liaison, working problems through from initial customer concern through 8d problem resolution to route cause and corrective action.

Client Details

Our client is a leading manufacturer on the global stage with sites dotted across Europe, North and South America and Asia. As a business that prides themselves on providing exceptional training and development for their staff, this represents a fantastic opportunity for a customer-facing quality engineer with excellent customer-communication skills to further progress their career at a market leading automotive supplier.


  • First point of contact with OEM customers
  • Identify and implement process improvements
  • Drive the quality management of components and assemblies for new projects; ensuring delivery to the correct quality, number and timescales to drive product quality
  • Responsible for leading a team to a position where they can guarantee internal and external customers are satisfied with quality of product.
  • Ensure business is operating in line with TS16949 and ISO9001 quality systems.
  • Utilise APQP and PPAP techniques
  • Drive, track and run problem resolution teams to permanently close issues, utilising 8D
  • Comfortable liaising with customers and delivering in line with high expectations
  • Collate, produce and manage customer and internal KPIs


  • Exceptional interpersonal skills; confident liaising with customers as well as suppliers.
  • Experience working as a supplier to Honda, Nissan, Renault or Toyota preferable
  • Excellent problem solving skills across 8D, 5Whys and fish-bone analysis
  • Comprehensive understanding of containment action
  • Competent with Root Cause Analysis and corrective action procedures
  • Versatile with variety of processes and procedures
  • Strong mechanical engineering background
  • APQP, PPAP, FMEA competent
  • Comfortable leading a small team

Job Offer

£38,000 - £42,000 DOE + package

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