Account Research Specialist
Researches andrespondstocustomer requests viamail,email,faxandother means pertaining to cardholder/corporate accounts andensurescompliancewithclient,regulatory,andAssociationrulesandregulations.
Utilizes extensive knowledgeof banking products andservices to research, update and document cardholder accounts.
Recognizes potential fraud,credit,collectionand chargeback issuesandforwards them to theappropriate department.
Inbound and outbound telephone calls with Credit Card customers to identify customer circumstances, agree customer outcomes and solutions including: taking payments, making payment plans, referring to a Debt Management Company or other
Adhere to rehabilitation and collections tools within criteria levels of authority
Collate, update and maintain internal collections systems and customer databases
Ensure statutory and regulatory requirements are upheld and customer notes updated
Achieve Key Performance Indicators (KPI’S) in line with Service Level Agreements including quality standards.