Full-Time Account Research Specialist

Henry James Recruitment
£16,432 per annum
27 Jul 2017
25 Aug 2017
Contract Type
Full Time
Job Title: Account Research Specialist
Location: Binley Business Park, Coventry
Salary: £16,432 rising to £17,400 after 12 months
Hours: Fully flexible Monday to Sunday to work 5 days between the hours of 8am to 10pm to work an 8 hour shift – 40 hour week (You are informed of your shifts 4 weeks in advance!)

If you thrive in a social, high-paced and buzzing environment then this role is for you! The client encourages a positive team atmosphere and encourages social events and day to day activities.

5 weeks of training are provided – the training is fun, interactive, classroom and activity based and you will be training with at least 10 new starters. Your coach will work with you on a daily basis to provide support, let you know how you are progressing, listen to your calls, coach you and ensure you are happy in your role!

The client is very keen on internal progression. Starting on the telephone provides a core foundation in Financial Services and Payments and will benefit you in the long run allowing you to progress throughout the company.

Start date: 12th September 2017

Role Summary
Researching and responding to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and association rules and regulations. Utilising extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognising potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

Key Requirements
• Experience in a customer service environment over the telephone OR face to face
• Proficient user of Microsoft Office
• Ability to use in-house computer and telephony systems
• Demonstrable experience of achieving targets
• Excellent communication skills
• Ability to work as a team and on own initiative
• Flexibility to meet the needs of our business

• Experience within the financial sector
• It may be necessary to undergo credit, fraud and DBS checks

Key Benefits
• 29 days holiday (including bank holidays)
• Childcare Vouchers
• Holiday Purchase Scheme – Buy up to or 5 days holiday per year
• Star Finder (referral scheme up to £750 if referral pass probation)
• Free on-site parking and canteen subsidised

Skills Required
Customer Service

Customer Service
Full Time

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