Head Of Customer Service

Recruiter
Rullion Ltd
Location
Hilderstone
Posted
27 Jul 2017
Closes
18 Sep 2017
Contract Type
Full Time

Head Of Customer Services

Stoke-On-Trent

£75,000K

A leading client as an exciting opportunity to recruit a head of Customer Services. The organisation is a highly renowned utilities company. A strategic leadership role with responsibility for designing and developing customer service and resource planning strategy, principals and governance.

This role will include you:

  • Responsible for the delivery of exceptional customer service through the senior leadership of the management team and large teams of front line and back office agents.
  • Overseeing the forecasting and budgeting processes for the customer service function as well as ongoing real time management of the contact centre.
  • Expected to operate as the site leader when the COO is not onsite and be responsible for site issues.
  • Responsible for driving visibility of the business strategy within the customer service function and leading superior engagement from front line teams in order to deliver a low cost to serve but incredible and unique experience.

The ideal candidate will have:

  • Strong finance and commercial acumen and detailed understanding of our business and industry
  • Confident in making bold decisions weighing up risks & benefits for the greater good
  • Previous experience in leading high performing customer service teams within a complex and flexible operational environment including management of large number of managers and front line employees
  • Budget management and the development/analysis of management information
  • Highly developed communication skills to drive behavioural and performance improvements
  • Experience of inspiring followership within large scale operation
  • Proven track record in excellence in customer satisfaction
  • Strong stakeholder management and relationship/interpersonal skills

If you feel that you have the skills & experience to succeed in this position, please send your CV today.

Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion's approach is credible and honest, focused on building long-lasting relationships with both clients and candidates.

Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names.