Service Desk Analyst

Recruiter
AMS Contingent Workforce Solutions
Location
Birmingham
Posted
28 Jul 2017
Closes
09 Sep 2017
Contract Type
Full Time

CUSTOMER SERVICE ADVISOR/SERVICE DESK - BIRMINGHAM - Part Time

Our client, based in Birmingham are currently looking for Customer Service Advisors to join their Service Desk team on an initial 12 week contract, to start ASAP. This role will be working 20 hours per week, mornings only.

Roles and Responsibilities:

  • Be responsible for delivering a high-quality a first line IT support service in line with target SLAs
  • Be a point of delegation from Performance Managers
  • Answer all calls within contractual SLA's and meet all other SLA and KPI targets
  • Ensure communication delivered to users is accurate, appropriate and high-quality
  • Ensure that all incoming Incidents and requests are logged, diagnosed and escalated to appropriate and consistent quality standards
  • Deliver to first level resolution targets and improve on first level resolution
  • Record all appropriate information accurately within the system CRM
  • Provide excellent customer service at all times
  • Contribute as directed to Service Desk knowledge base
  • Attend and contribute to team meetings
Skills and Experience required:

  • Excellent customer service and communication skills.
  • Capable of working in a pressurised environment
  • Logical thinker and problem solver
  • Strong MS Office Skills
If you are interested in this position, please apply ASAP.

Alexander Mann Solutions, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.


This job was originally posted as www.totaljobs.com/job/75265932