Facilities Management Coordinator

Interserve PLC
31 Jul 2017
16 Aug 2017
Contract Type
Full Time
Position Overview

Interserve are currently seeking to recruit a Service FM Co-ordinator in Redditch. You will be responsible for the day-to-day delivery of diverse FM services hard and soft (M&E and fabric services and maintenance, cleaning, security, waste, manned guarding etc.) within a given cluster, including supply chain and Delivery Team performance. The role will initially be based in Redditch however from early 2018 our offices will be relocating to Solihull (approx 6 minute walk from Birmingham International train station) We are offering a competitive salary, 25 days holidays, Pension and also discounted retail offers.The role is working 37.5 hours per week, Monday to Friday (Saturday - Sunday if applicable) on a shift patttern between the hours of 7am-7pm.


  • Responsible for the co-ordination of all planned and reactive services within cluster
  • Detailed planning and co-ordination of work with Service Managers and supply chain
  • Support of incidental works and other new works programmes
  • Ensure that information held on information management system (IMS) is accurate and timely
  • Manage the Helpdesk reactive work and on-call service.
  • Overseeing the delivery of services by directly employed staff and supply chain ensuring adequate resources are available to meet established, programmed and reactive services
  • Ensure that only those appropriately qualified or experienced staff carry out services allocated to them efficiently, safely and to standard
  • Liaison with Client representatives and customers
  • Development of positive working relationships with outsourced service providers
  • Management of budget to ensure works are completed to time and cost
  • Performance Management
  • Collate performance data across all services which can be readily processed and analysed to realise real-time performance
  • Fraud awareness
  • Responsible for ensuring compliance with relevant legislation, Health & Safety, Quality Assurance & Environment
  • Co-ordinate and liaise, audit and manage the supply chain
  • Contribute to the review of supply chain partners to meet service needs
  • Be aware of the business continuity plan for the part of the business you work in

What we are looking for

  • Previous experience in a similar FM role (allocating and managing work orders etc)
  • A basic understanding of commercial and budgetary management
  • Recent successful experience of contributing to the control of business in excess of £1m
  • IT literate, demonstrable knowledge of operating computer aided facilities management software packages (i.e. Maximo or similar). Use of MS Office software suite
  • Previous experience in dealing with sub-contractors and supply chain
  • Proven track record in the supervision of building engineering services and/or soft services
  • Understanding of help desk/call centre processes and work flow
  • Proven track record in successful people management
  • Understanding of asset management information system
  • Previous experience working for public service sector
  • Experience in the management of internal multi skilled service delivery teams
  • Specific experience in a particular FM service
  • Experience in the use of mobile works management systems
  • Holder of a full and valid driving licence
  • Valid formal Health & Safety qualification e.g. IOSH
  • Compliance with SLA requirements
  • Client feedback
  • Customer focused
  • Eye for detail
  • Ability to operate basic office equipment such as computers, fax, copy machines, printers, telephone systems
  • Excellent communication and interpersonal skills

Additional Job Board Text

Interserve’s vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.1 billion and a workforce of over 75,000 people worldwide. We are committed to equal opportunities for all.

This job was originally posted as www.totaljobs.com/job/75304095

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