Customer Care Administrator

02 Aug 2017
23 Aug 2017
Job Type
Contract Type
SMH Fleet Solutions is a well-established, independently owned and growing business specialising in the field of Vehicle Logistics and Fleet Management working on behalf of a range of credible vehicle manufacturers, dealerships and leasing companies. We are a market leader in our field and proud of our reputation for delivering excellent services.

Key responsibilities will include:
Arranging and setting up all movements as requested by the customer or business

Validating and authorising movements received via the Customer Web Portal

Proactively managing vehicle status and faults to ensure vehicle movements are carried out within the given timeframe

Ensuring all accounts are administered within the service levels of individual contracts meeting both the needs of the customer and business

Liaison with the operational teams to ensure that the individual contractual service levels are being met and bringing any shortfall to the attention of the Team Leader

Receiving and making business calls, dealing with queries and complaints in an appropriate manner

Where appropriate, preparing new vehicles received from the manufacturer for delivery, together with the relevant paperwork

Ensuring all aspects of invoicing for each contract are administered accurately and within the agreed timescales.

The ideal candidate will consistently demonstrate a proactive approach to their working life with a good and strong "can do" attitude and will also have a stable work history with a minimum of 2 years' experience within a similar role or industry.

Although we will provide full training, we are interested in receiving applications from candidates who already possess the ability to effectively prioritise their individual work load as well as demonstrate a strong team work ethic.

* 23 days holiday + bank holidays
* Pension after qualifying period
* Free onsite parking
* Variety of staff benefits