Customer Service Manager

02 Aug 2017
20 Aug 2017
Contract Type
Full Time

This leading edge corporate Business Centre in Central Birmingham are looking for a Customer Service Manager to join their team.

The role: This role is working in a 5* Luxury Front of House environment in a Corporate reception. It will involve:

  • Management of Reception and Cleaning staff
  • Some facilities and Operations Management
  • Handling customer accounts and chasing debts
  • Liaising with staff around administration
  • Working with local couriers
  • Providing IT Support
  • Delivering the highest level of customer service to clients and guests
  • Other Customer Service duties (billing, invoicing, facilities etc.)

The candidate: The ideal candidate will have:

  • A proven track record within a Customer Service environment
  • Previous experience managing a team of at least 2 staff members
  • Strong IT skills
  • A passion for delivering 5* Customer Service
  • Strong communication skills
  • Be highly presentable
  • Excellent grasp of English both verbally and written
  • Strong career aspirations
  • Strong work ethos

MUST HAVE Previous experience within either:

  • A major Luxury Hotel or Spa
  • A premium / luxury airline
  • A corporate organisation where you have dealt with Customers Face to Face

The opportunity: This isn’t just a job, there is a defined career path for those individuals who have a passion to develop their skills.

If you are interested in joining this fantastic organisation, please send your CV and covering letter detailing availability and desired salary.

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